How can we help you?
Email Support
Reach out directly
Send an email to our support inbox and we'll get back to you as quickly as possible.
Chat support
Get help in chat
Start with AI help for tickets or running an event. If you need a person, send the conversation to our team anytime.
Enquiry Form
Send us an enquiry
Fill out the details below and our team will get back to you with guidance, technical support, or a tailored event plan.
Looking for your tickets?
Can't find your confirmation email? You can retrieve all tickets associated with your email address instantly.
Organiser how-to guides
Step-by-step pages for publishing, tickets, Stripe, refunds, seating, and door scanning. Support can send you a single link.
Need help with an existing event?
For ticket buyers:
If you have questions about event schedules, venue details, or refunds, you can contact the event organizer directly via the link provided on the event page or in your order confirmation email.
For event organizers:
Need technical assistance with your Stripe Connect payout configuration, custom domain DNS setup, or door check-in scanner? Email us with your event or organization name for prioritized support.