How to guide

Create and publish your first event

Sign up, walk the wizard, and go live without making the page public until you choose Publish.

Password, email, and optional MFA

Change login details and turn on an authenticator app.

Edit an event after it is on sale

What you can change freely, and what emails ticket holders.

Archive, cancel, or delete an event

Pick the action that matches whether you still have orders and whether the night is still on.

See sales and export attendees

Live counts on Analytics, searchable orders, and attendee lists.

Set up ticket types

Prices, quantities, sale windows, free tickets, and pay at the door.

Issue complimentary or guest tickets

Give VIPs and crew a real scannable ticket without charging a card.

Set up assigned seating or zones

Build the map, let buyers pick seats, and know what you can change after sales start.

Connect Stripe and get paid

Ticket money goes to your Stripe account. Million Tickets does not hold payouts.

Refund an order

Full or partial refunds through Stripe, with an optional restock of inventory.

Run door check-in

Scan on any phone in the browser. Volunteers do not need a Million Tickets login.

Invite your team

Managers run the account. Staff run the door. Scan links are for one-night helpers.

Create promo codes

Percentage or dollar-off codes under Marketing, applied at checkout.

Add Meta and Google tracking

Organisation-level pixels for every event. Secrets stay on the server.

Customise the public event page

Cover, gallery, lineup photos, FAQ, transport, and Good to know.

Use your own domain

Point tickets.yourbrand.co.nz at Million Tickets. Branding on the page stays.

Embed a Buy Tickets button

Drop a snippet on your own site. The event must be published or sold out.

Connect webhooks, Zapier, or Make

Signed HTTPS posts when orders, tickets, check-ins, or the event change.

Apple Wallet and Google Wallet

Buyers save the same door QR to their phone wallet when the platform has credentials configured.

Why you cannot publish an event

The usual blockers: missing tickets, sales window ended, seating invalid, or Stripe not connected for paid online sales.

Checkout holds and card declines

What buyers and organisers should expect when payment does not finish.