All how-to guides
Payments
Refund an order
Full or partial refunds through Stripe, with an optional restock of inventory.
Support can send this URL to organisers who need these steps.
Step 1
Open the order
Find the order in Orders. Refunds go back to the buyer’s original payment method via Stripe.
Step 2
Refund only vs refund and restock
Refund only keeps inventory as sold. Refund and restock is for a full refund: sold count drops, assigned seats come back if they are still valid, then the event sale status is recalculated (for example sold-out can return to on sale).
Step 3
Show buyers the policy first
Your refund policy on the event is what buyers see before they pay. Set it in the event’s policies fields. Million Tickets support does not refund on your behalf.